Hong Kong’s Cathay Pacific to increase profit-sharing bonus after strong recovery

The chief executive of Hong Kong’s Cathay Pacific Airways has told staff that the airline expects to pay a higher profit-sharing bonus for 2025 than in the previous year, as the carrier posted stronger financial results and benefited from a record customer satisfaction score.

In a letter circulated to employees on Wednesday, CEO Ronald Lam Siu‑por said the company anticipated keeping payouts under its Profit Share Scheme (PSS) “at a level slightly more than last year’s”, despite a larger workforce following Cathay’s post‑pandemic rebuild.

Eligible staff received bonuses equivalent to 6.2 weeks’ pay for 2024, down from 7.2 weeks in 2023.

Lam said the expected increase would be supported by both improved earnings and a record Group Customer Net Promoter Score (cNPS) of plus 34.8 in 2025, which would result in a 7 per cent multiplier being applied to the final profit-sharing pool. The score measures customer loyalty and their willingness to recommend the airline.

Cathay is due to announce its full-year 2025 financial results in mid-March, in line with its usual schedule. Lam said these were expected to exceed the group’s consolidated results for 2024.

The announcement came as Lam said Cathay had made a “strong start” to 2026, coinciding with the airline’s 80th anniversary. He said the carrier had begun the year by setting out its strategic priorities for the next five years at its Move Beyond Conference, followed by leadership kick-off meetings across mainland China and the wider region.