Over 160 complaints filed after Mayday shifts Hong Kong show: Consumer Council

Hong Kong’s consumer watchdog has received more than 160 complaints after Taiwanese rock band Mayday cancelled one of its coming concerts at Kai Tak Sports Park and rescheduled it for later in the week, sparking frustration among fans.

Alaina Shum Jiu-fai, chief executive of the Consumer Council, urged the organiser to respond promptly, adding that as of 8am on Thursday, it had received 71 complaints from residents, while the rest were from outside the city, primarily mainland China.

She said the total value of claims reached HK$447,193 (US$57,140), with HK$8,000 being the largest from non-Hong Kong complaints and HK$7,900 for those from the city.

“We tried very hard and finally managed to reach the organiser last night. It took us days,” Shum told a radio programme. “Our primary concern is their arrangement for refunds … the channels, the timeline, and whether personal details are required to ensure privacy is protected.

“We also hope [the organiser] can be easily contacted by the council so we can notify them regarding complaints, which could enable us to help consumers obtain a response as swiftly as possible.”

She said complaints included the lack of priority booking or ticket exchange for other concert dates, as well as the absence of compensation for transport and accommodation for those travelling to Hong Kong for the show.