Tens of thousands of travellers were left stranded at Malaysia’s two main land checkpoints with Singapore on Saturday after a major system failure shut down most automated immigration gates, causing hours-long queues at one of the world’s busiest border crossings.
The worst congestion was reported at the Sultan Iskandar Building (BSI) Customs, Immigration and Quarantine Complex in Johor Bahru, where foreign visitors faced waits of up to two hours to clear immigration.
The problem also affected the nearby Sultan Abu Bakar Complex, though officials said conditions there remained manageable.
At least 39 autogates at BSI’s entry points and 29 at the exit areas of the bus halls had been experiencing intermittent faults for several days before a surge of weekend traffic caused the system to crash completely.
Malaysian citizens using local passports were still able to use functioning autogates, and vehicle and motorcycle clearance systems were not affected. However, the outage also extended to the KTM railway station at BSI, a security official said.
Sultan Abu Bakar Complex, Singapore, Visit Malaysia, KTM train station, system failure, Malaysia, July, Border Control and Protection Agency, Sultan Iskandar Building, Visit Johor, BSI, foreign visitors, Malaysian citizens, The Star, Johor Bahru#System #failure #MalaysiaSingapore #border #strands #thousands #travellers1768029078
border
Border Control and Protection Agency
BSI
failure
foreign visitors
Johor Bahru
July
KTM train station
malaysia
Malaysian citizens
MalaysiaSingapore
Singapore
strands
Sultan Abu Bakar Complex
Sultan Iskandar Building
system
system failure
The Star
thousands
Travellers
Visit Johor
Visit Malaysia
